Tariff Framework for the next Three Years :: BWB water tariffs will be adjusted by 40% on June 01 2023; 50% on October 1 2023; and 10% for 2024 and 2025. This excludes Low Income areas serviced by Kiosks in support of the fight against the cholera outbreak and cyclone Freddy impact May 31, 2023      

News

Posted on 6 August, 2018

BWB introduces a call center to serve customers better

As the world is experiencing a shift in consumer demands and in order to meet the ever progressing technological innovations, Blantyre Water Board set up a Call Centre in August 2018 as a channel through which customers are provided with information on its services while at the same time creating and maintaining lasting relationships. Customers can access the Call Centre by dialing for free on 5580 from TNM numbers only from 7:30 am to 04:30 pm Monday through Friday, to get information on Board’s services.

Customers and the general public can also phone the Call Centre for free to:

  • Report faults and pipe bursts
  • Check bills
  • Enquire new connections
  • Report illegal connections
  • Report vandalism
  • Report pipe leakages
  • Report meter leakages
  • Check reconnections
  • Access any water related information