Blantyre Water Board (BWB) has assured its customers of improved service delivery through the implementation of Malawi Water and Sanitation Project 1 (MWSP-1).
The assurance was given during a customer interface meeting which the Board organised for its Soche Zone customers today 13th April 2024
Speaking at the meeting, Project Implementation Unit Manager Stanley Bakolo said that among other things the Malawi Water and Sanitation Project 1 will construct new reservoirs that will improve availability of water in hard to reach areas.
Bakolo added that the project will install new pipes in the pipe network system hence significantly reducing water shortages caused by burst pipes and other related faults.
"Right now we have consultants on the ground doing feasibility studies on our pipe network and once that is done contractors will be on the ground with pipe replacement works", He said.
Speaking on behalf of customers who attended the meeting, Betty Mataka from Nkolokosa commended Blantyre Water Board for organising the meeting saying it was informative, interactive and educative. She also urged the Board to improve its reaction time to reported faults as one step towards the bright future.
"I personally find this meeting important just like I see it important for Blantyre Water Board to have a good relationship with us as their customers. They have acknowledged their shortfalls and presented us with solutions as such we hope to see changes on how they serve", said Mataka
In his remarks, Director of Distribution and Commerce Mr. Verson Kafodya hailed the customers for patronising the meetings saying interacting with them help to provide insights on areas that need improvement.
Blantyre Water Board organises these meetings to ensure that its customers are well informed about the water production processes, challenges and measures put in place to mitigate those challenges whilst reinforcing a strong relationship with each other.
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