To facilitate the provision of the services in a sustainable manner, we expect our customers to do the following;

• - Pay your bills by due date. If your bill remains unpaid after the due date the service will be disconnected. You will be required to settle the outstanding bill plus a prescribed reconnection fee.


• - Report an anomaly identified on your bill


• - Facilitate easy access to meters for proper readings and billing.


• - Raise complaints promptly. Update us with any changes made to customer and property details promptly.


• - Avail all the information requested by the Board for the execution of service delivery.


• - Verify your meter readings on your bill.


• - Abide by the Bye-laws.


• - Avoid collusions and compromises that would lead to defrauding the Board.


• - Refrain from offering bribes, money or other favours to our staff for any services offered and/or to be offered.


• - Report all incidences of corruption by our staff to the Board.


• - Report all leaks and bursts promptly.


• - Report vandalism and tampering of water pipelines, valves, water meters and other water infrastructure to BWB or nearest police station.


• - Report illegal connections.


• - Report all malpractices that ar deemed to have negative impact on servie provision and especially any illegal practices observed in the area.


• - Provide adequate security for the meter located at your premises.


• - Demand a receipt for every payment made for any service.


• - Ask for an official identification of the Board’s staff where necessary.


• - Avoid constructing over pipelines.


• - Any potential customer is supposed to have a valid identification when applying for a new water connection service.


• - Ensure that you have a valid identification when applying for a new connection.


• - Ensure that you submit an application in writing enclosing a sketch map of the location when applying for new connection.