Uprooting illegal connections and formalizing unbilled accounts :: The Board will soon embark on uprooting illegal connections and encourages the customers that are not getting bills to come forward and formalize their connections. The Board also encourages people to report the illegal connections and get rewards upon confirmation of such. November 30, 2020      

News

Posted on 6 December, 2018

Blantyre Water Board Service Charter launched

Blantyre Water Board launched its Customer Service Charter on 3rd December 2018 at a colourful ceremony held at Ryall’s Hotel in Blantyre.

In his remarks, the Guest of Honour at the ceremony Mr. James Naphambo (also BWB's Chairperson), commended Executive Management of Blantyre Water Board for the developing the Charter which is a yardstick for ensuring Board's customers are provided with superior service. He advised BWB staff to adhere to its commitment and also requested customers to exercise their rights and obligations in helping the Board to deliver excellent services.

Speaking earlier, the Board's Chief Executive Officer Engineer Dan Chaweza stated that the Charter incorporated all the changes, including the opening of new centres and payment channels, in order to get closer to customers. "The Board is publicly announcing its commitment” he said, and as such, encouraged staff to work hard to meet customer expectations.

The Customer Service Charter outlines the Board's commitment to delivering excellent customer service to customers, staff and all its clients.

For more information, click here to view our Customer Service Charter.