Recalling of Domestic Prepaid Meters :: When you see our staff, having official identification and a letter, coming to your premises to replace prepaid meters with postpaid meters, welcome them and let them work freely. This is so as we are recalling most of the domestic prepaid water meters in our system to resolve design shortcomings which are impacting our performance. Be assured that once the technology issues are resolved and appropriate equipment is available, we will introduce the domestic prepaid meters into the system January 31, 2024      

News

Posted on 6 December, 2018

Blantyre Water Board Service Charter launched

Blantyre Water Board launched its Customer Service Charter on 3rd December 2018 at a colourful ceremony held at Ryall’s Hotel in Blantyre.

In his remarks, the Guest of Honour at the ceremony Mr. James Naphambo (also BWB's Chairperson), commended Executive Management of Blantyre Water Board for the developing the Charter which is a yardstick for ensuring Board's customers are provided with superior service. He advised BWB staff to adhere to its commitment and also requested customers to exercise their rights and obligations in helping the Board to deliver excellent services.

Speaking earlier, the Board's Chief Executive Officer Engineer Dan Chaweza stated that the Charter incorporated all the changes, including the opening of new centres and payment channels, in order to get closer to customers. "The Board is publicly announcing its commitment” he said, and as such, encouraged staff to work hard to meet customer expectations.

The Customer Service Charter outlines the Board's commitment to delivering excellent customer service to customers, staff and all its clients.

For more information, click here to view our Customer Service Charter.