Bill Payment :: Pay your bills in time to avoid disconnection. Pay through pay points, banks and mobile banking solutions January 10, 2023      

Frequently Asked Questions

Blantyre Water Board is implementing a 4-year project which will run up to 2013 and is funded by the European Union and European Investment Bank to the tune of 16 million Euros. Blantyre Water Board will upgrade its major pumping stations at Chileka and Walkers and rehabilitate the twin pipeline that runs from Walkers Ferry to Chileka.

The successful completion of this project will result in improving water availability in Low Income Areas through construction of (363) community water kiosks, reduction of water losses to less than 25% (currently water losses are at about 48%) and increase in production capacity by 20%. By 2013, production at Walkers Ferry will increase from the current 78,000,000 litres to 96,000,000 litres and with the increased capacity of Mudi it is expected that the total production capacity will increase to 105, 000,000 litres by 2013.

There are plans to develop a new water source that will complement the existing water sources, Shire River at Walkers Ferry and Mudi Dam in the city of Blantyre. A final report of the feasibility studies was submitted and approved by Government. Currently, preliminary designs are expected to start soon and will be followed by detailed designs subject to the availability of funding. Once fully developed, the new water source will assist in enhancing the production capacity of water into the supply system.

Potential customers submit a written application to the Board and the Board based on, accessibility of property nearest pipeline and adequacy of pipeline in size and pressure, a customer is advised within two weeks with a quotation.

Water supply connection is done within four weeks upon an assessment and payment from the customer

Firstly, once connected, a customer is under an obligation to pay bills in proportion to the volume of water consumed or utilized. Water supply disconnection takes place on all accounts with outstanding bills of 30 days and reconnection is only effected upon payment of full outstanding bill and a reconnection fee of MK 5,000.00 (Five thousand Kwacha).

The Board also disconnects water supply to those that are involved in illegal water connections.

There are several factors that may lead to higher water bills. Sometimes there may be water leaks in the houses or the households may have events that required a lot of water in a particular time or indeed the number of water users in their homes might have increased at some point. All these can necessitate comparatively higher bills than usually the case.

Blantyre Water Board extracts raw water from Shire River at Walker's Ferry where the processes of coagulation, flocculation, sedimentation, filtration and disinfection take place.

In summary, after extracting water from the river, water goes into pre-settling tanks where silt and flocs settle and then to the mixing chamber where water and coagulants are mixed in a natural way. Water is then filtered to block suspended solids and the Chlorine is applied to kill germs. After these processes, water is driven to a High lift Pumping Station to be pumped to Chileka Pumping Station. At the Chileka Pumping Station, water is re-pumped to Blantyre city and supplied to Lunzu and Chileka areas.

The same water production process also takes place at Mudi Treatment Works and the raw water is extracted from an artificial dam.

People can report cases of faults through a number of ways. If possible people can come to the Zone offices or the Head Office to report. They can also report by calling (+265) 888 100 700 | (+265) 994 866 666 or dialling BWB call cebter 5580. You can also report faults online.Online Fault Reporting

To report the above malpractices, customers and the general public can use the same methods as in reporting faults but additionally, they can use the tip-offs anonymous facility in which they can call for free 847 (TNM/Airtel) and 8000 0847 (MTL).

You can also report the above online. Feedback

This is the situation because of several factors. Firstly, the daily production capacity of Blantyre Water Board from the main water sources is currently at 86,000,000 litres (78,000,000 litres at Walkers Ferry and 8,000,000 litres at Mudi Dam) but the, daily demand for the growing population of Blantyre and surrounding areas is at 96,000,000 litres. Secondly, about 48% of this water is lost due to visible and invisible leakages in the system as well as through illegal connection, vandalism and theft of water facilities and the ageing infrastructure.

Meter reading is done once in 30 days cycle for post-paid meters. Where this is not possible due to faulty meters, gate locked, vicious dogs etc. a reasonable estimate will be determined using previous consumption trends of the last three months consecutive actual readings. The consumed units will be indicated on the bills and where a reading is estimated, the same will be indicated on the bill. Where bills are estimated, the accounts shall be automatically corrected upon receipt of actual readings in subsequent months.

Blantyre Water Board has a decentralized structure that ensures quick and efficient decision making. BWB established four Zone offices which are under the leadership of Zone Managers.
Zone offices coordinate the following activities;

  • Meter reading
  • Handling customer complaints
  • Connections of new customers
  • Detection of illegal connection
  • Repair and replacement of mains - Handling faults