Tariff Adjustment Notice (Check New Tariffs) :: Blantyre Water Board would like to inform its valued customers, that a new Tariff Structure has been gazetted with effect from 1st April 2024. The new Tariff Structure is applicable to all customer categories for the sustainability of the Board's operations and improved service delivery. The Board is committed to delivering reliable and safe potable water to residents of Blantyre City and surrounding areas. April 10, 2024      

(View / Download Signed Tariff Framework Document)

Blantyre Water Board is implementing a Strategic Plan for the year 2020-25 and a Turn Around Strategy whose key objective is improve operational efficiency and improve the financial position of the organization. Key in the improvement of the institution is the need to have a robust and effective business model that ensures that the institution operates as a business i.e., at least generating enough resources that cover its service costs.

In terms of the other challenges like high Non-Revenue Water (NRW) and high energy costs, other than the resources that will be internally generated, there will be specific interventions targeting these areas so that they are not wholly and exclusively addressed by tariff increase. The proposal has taken into consideration the impact of the projects under way in pipe and meter replacements, caretaker approach and independent power plant (solar project).

The tariffs will move for all customer categories except for Low Income Areas (LIAs) that are serviced by kiosks in support of the fight against the cholera outbreak and cyclone Freddy impact. With the resources invested towards improving the Board's efficiencies, sales revenue will start growing without necessarily needing raising tariff. As such there will be an 40% adjustment from 1st June, 2023 and a further adjustment of 50% on 1st October, 2023 in line with given approvals. There will be further 10% adjustments in year 2 and year 3 . All adjustments will be subject to socio-economic surveys which will be conducted yearly, to determine the customers’ ability to pay for the water service

In order to support the Turnaround Strategy and return to profitability by 2024 the institution needs resources for the following purposes:

  • To be able to pay the energy bills.
  • To support initiatives to reduce NRW.
  • To help increase revenue so as to be able to cover all operational costs.
  • To help cover cost of capital and move towards repaying long-term on-lent debts.

Initiatives supporting NRW reduction will help improve service delivery which will ultimately benefit the customers. Further, the shareholder will not be requested for working capital support going forward. Based on the approved tariff structure, the Board will be able to make profits for continuous investments, thereby increasing access to safe water and sanitation services.

The tariff framework was approved by the Honourable Minister of Water and Sanitation.

31 May, 2023

View / Download Signed Tariff Framework Document