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BWB Launches its Customer Service Charter  image

BWB Launches its Customer Service Charter


To put a seal on its continued commitment to provide customers with superior service, Blantyre Water Board launched its customer service charter on 3rd December, 2018

Blantyre Water Board launched its Customer Service Charter on 3rd December 2018 at a colourful ceremony held at Ryall’s Hotel in Blantyre. In his remarks, the Guest of Honour at the ceremony Mr. James Naphambo (also BWB’s Chairperson), commended Executive Management of Blantyre Water Board for the developing the Charter which is a yardstick for ensuring Board’s customers are provided with superior service. He advised BWB staff to adhere to its commitment and also requested customers to exercise their rights and obligations in helping the Board to deliver excellent services. Speaking earlier, the Board’s Chief Executive Officer Engineer Dan Chaweza stated that the Charter incorporated all the changes, including the opening of new centres and payment channels, in order to get closer to customers. “The Board is publicly announcing its commitment” he said, and as such, encouraged staff to work hard to meet customer expectations. The Customer Service Charter outlines the Board’s commitment to delivering excellent customer service to customers, staff and all its clients.