Tariff Adjustment Notice (Check New Tariffs) :: Blantyre Water Board would like to inform its valued customers, that a new Tariff Structure has been gazetted with effect from 1st April 2024. The new Tariff Structure is applicable to all customer categories for the sustainability of the Board's operations and improved service delivery. The Board is committed to delivering reliable and safe potable water to residents of Blantyre City and surrounding areas. April 10, 2024      
BWB Launches its Customer Service Charter image

BWB Launches its Customer Service Charter

To put a seal on its continued commitment to provide customers with superior service, Blantyre Water Board launched its customer service charter on 3rd December, 2018
Blantyre Water Board launched its Customer Service Charter on 3rd December 2018 at a colourful ceremony held at Ryall’s Hotel in Blantyre. In his remarks, the Guest of Honour at the ceremony Mr. James Naphambo (also BWB’s Chairperson), commended Executive Management of Blantyre Water Board for the developing the Charter which is a yardstick for ensuring Board’s customers are provided with superior service. He advised BWB staff to adhere to its commitment and also requested customers to exercise their rights and obligations in helping the Board to deliver excellent services. Speaking earlier, the Board’s Chief Executive Officer Engineer Dan Chaweza stated that the Charter incorporated all the changes, including the opening of new centres and payment channels, in order to get closer to customers. “The Board is publicly announcing its commitment” he said, and as such, encouraged staff to work hard to meet customer expectations. The Customer Service Charter outlines the Board’s commitment to delivering excellent customer service to customers, staff and all its clients.