Recalling of Domestic Prepaid Meters :: When you see our staff, having official identification and a letter, coming to your premises to replace prepaid meters with postpaid meters, welcome them and let them work freely. This is so as we are recalling most of the domestic prepaid water meters in our system to resolve design shortcomings which are impacting our performance. Be assured that once the technology issues are resolved and appropriate equipment is available, we will introduce the domestic prepaid meters into the system January 31, 2024      

Customer Service

Posted on 15 April, 2019

Prepaid Water Meters

The Board is now in the third phase of installing prepaid meters to its customers. The Board took delivery of 20,000 prepaid meters in Apri 2019 to be installed during the third phase of the project. So far, a total of 1,600 prepaid water meters have been installed and installation is still going on.

The areas that will benefit from these meters are Zingwangwa Newlines and Manja, Ndirande Newlines, Chilomoni Fargo, Gulliver, Ngumbe, Chapima Heights, Blantyre Central, Chimwankhunda, Makata Industrial Area, Mpingwe, Maone, South Lunzu, Mpempa, Chiwembe, Limbe Central, BCA Hills, Chigumula, Mudi BWB Staff compound and Chileka BWB staff compound.

To ensure customers don’t travel long distances to purchase prepaid water tokens, the Board has opened several paypoints where customers can purchase the water tokens. In addition, customers can also purchase water tokens on TNM Mpamba by dialing *444# as well as through the following mobile banking service providers:-

  • FDH Bank - FDH Mobile Banking
  • National Bank of Malawi - MO 626
  • NBS – Wisdom IZ

Prepaid Token purchase

The Board has opened several vending stations for prepaid water units to enable them buy prepaid water token any time of the day and at their convenience. Customers can therefore buy water tokens at the following places:

  • Soche Customer Service Centre at Soche East Mall at Kudya
  • Limbe Customer Service Centre at ex-Limbe Leaf Offices, along Partridge Avenue
  • Blantyre Customer Service Centre in Everest House, Blantyre
  • Bangwe Customer Service Centre in Bangwe Post Office, along Midima Road
  • Speedy’s Puma Filling Station in Limbe
  • Chitawira Puma Filling Station in Chitawira
  • Nyambabwe Puma Filling Station in Nyambadwe
  • Steers Total Filling Station on Hannover Street, Blantyre
  • Wenela Puma Filling Station, opposite Wenela Bus Depot in Blantyre
  • Kanjedza Total Filling Station, along Kenyatta Drive, in Kanjedza
Notes on Prepaid Meter Tariffs
  • The water tariff for prepaid water is the same as that for the post-paid system. The meter rental however is different because the cost of the prepaid meter is higher than that of the post-paid meters.
  • Customers on prepaid metering are not charged meter reading fee.

Working Hours

Service Center Working Hours
Limbe Customer Service Center &
Soche Service Center
Monday - Friday : 7:30 a.m. - 4:00 p.m.
Saturday : 8:00 a.m. - 4:00 p.m.
Sundays : 8:00 a.m. - 1:00 p.m.
Blantyre Service Center Monday - Friday : 7:30 a.m. - 4:00 p.m.
Saturdays : 8:00 a.m. - 4:00 p.m.
Sundays : Closed

All filling Stations

Open 24 hours

Purchase of Water Tokens on TNM Mpamba

Customers can also buy water tokens through TNM Mpamba by dialing *444#. Customers with TNM numbers need to register for the service and load money in their cellphones to enable them pay for the generation of a water token

Customers are required to input their 13-digit Meter Number in order to generate a token. Please Note that purchase of Prepaid Water Tokens using Mobile Payment Service is currently available on TNM Mpamba Only