Recalling of Domestic Prepaid Meters :: When you see our staff, having official identification and a letter, coming to your premises to replace prepaid meters with postpaid meters, welcome them and let them work freely. This is so as we are recalling most of the domestic prepaid water meters in our system to resolve design shortcomings which are impacting our performance. Be assured that once the technology issues are resolved and appropriate equipment is available, we will introduce the domestic prepaid meters into the system January 31, 2024      
  • Implementation of measures to reduce non-revenue water September 12, 2020

  • We request customers to grant access to our staff (with IDs) to their premises from 14th September so that we can repair meters, lower pipes, change tapping points, measure DMAs, replace faulty meters
  • Other Notices