Tariff Framework for the next Three Years :: BWB water tariffs will be adjusted by 40% on June 01 2023; 50% on October 1 2023; and 10% for 2024 and 2025. This excludes Low Income areas serviced by Kiosks in support of the fight against the cholera outbreak and cyclone Freddy impact May 31, 2023      
24hr Fault Reporting image

24hr Fault Reporting

Report Faults, Bursts Pipes or no-water situations 24 hrs
Contact our Call Center at 5580 on TNM for free. Other customer care services such as bill enquiry, high bill complaints, new water connections are all available from 7:30 a.m. to 4:30 p.m. during normal working hours. Customer Care lines: 0999 077 855, 0881 538 389, 0881 538 374, 0888 100 700. Water is Life, Conserve it!